Lack of responsiveness by Castle support of late

In the past i have had decent turnaround on warranty repairs from Castle.

That said i sent a MMM in 7 weeks ago and have yet to hear anything. Five phone calls into them with no response? I had just previously had a sidewinder and another MMM in for service and the turnaround was about 3 weeks so i know i am using the right process.

They would benefit greatly from a webbased problem management system where people could get a status of what is going on - if anything with their $150+ controller.