Hot wire

[hubbaman]

Hi, i am having grreat problems getting this thing to work,no matter what i do, downloading from tekins site or the installation cd,i cannot get this to work,all i get is a screen on the pc with 'stage 1,plug hotwire to esc' and 'stage 2,plug usb to esc',nothing else,no drivers nothing.My os is windows xp media,32bit system running service pack 2,is there anyone out there can help at all,have tried Tekin,all they could say is 'is it plugged in correctly',yes it is,any help would be gratefully received.