Tech support going downhill...

[A RC Dude]

Hey guys, I'm wondering if anyone has experienced anything similar or if I've just had bad luck. I used to love castle's tech support, great guys to talk to, very helpful, ect. But the past two time I've called them i've gotten two different people who barely ever let me talk and explain what is going on and what I've tried to fix it before they start talking about everything to try when I've already tried it. I understand that it's probably not that pleasant of a job, but still.

I am a huge fan of Castle and I've had several of their products and great experiences with Castle in the past, just wondering if anyone else has had something similar happen.