Castle moving sale

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.

[Bmr4life]

Originally Posted by Benji

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.

I'm sure someone would love to pick up the motor if you cancel. Their inventory has to run out soon.

[KniteWulfe]

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

[Lee Estingoy]

Originally Posted by KniteWulfe

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

KW, did you order online? Did you enter it properly?

I'm trying to sort it out on this end, and if you entered it online I'm concerned.

Thanks

Lee

[Finnster]

Originally Posted by Lee Estingoy

KW, did you order online? Did you enter it properly?

I'm trying to sort it out on this end, and if you entered it online I'm concerned.

Thanks

Lee

I received an air 1717 instead of a car version. I got an email from Thomas on the delivery date (10/28) to explain the mix up and offer an exchange if I replied to the email. I've replied a couple of times, but with no response. I know you guys are swamped, but just a little concerned about not getting the right version if all the motors go.

Is there a better way to go about this? Thanks!