email reply from b-p-p a little on the slow side?

just wondering how everyones experience was with them, i inquired about a 5i charger from them, took them about a week to reply, sent them a reply telling them to send me an invoice monday, no reply? just wondering as i am an impatient person lol

[bdebde]

I have had great service with BPP and Troy has always been most helpful.

I emailed them a month or two ago asking about the 5i ac/dc (they no longer have it), a few days later they emailed me back answering my question and they were very helpful.
I ended up buying my 0610i from them a few weeks after that and it got shipped out quickly (no padding inthe box though).

Originally Posted by big greg

just wondering how everyones experience was with them, i inquired about a 5i charger from them, took them about a week to reply, sent them a reply telling them to send me an invoice monday, no reply? just wondering as i am an impatient person lol

He works out of his house so sometimes it can be slow but usually it will be good, he ships out of a Post Office store close to my house at least when I tried to mapquest the address of the place and drove by that is what I found

[Arct1k]

troy is solid but yes slow sometimes on email - i'm sure like mike he gets inundated...

[rschoi_75]

My experience with Troy has always been a good one. Great service, and a nice guy. He is a little slow at times, but I give him slack since he's a one man operation.

[kulangflow]

Troy is slow on e-mail sometimes. I made a purchase that took about a month to get to my house and it was in stock when I bought it.

Purchase: March 11
BPP: March 14 "Product is on its way"
Me: March 28 "Haven't received product"
BPP: March 30 "I'll check on Monday (Mar 31)"
Me: April 1 "I haven't heard from you"
Me: April 7 "I still haven't heard from you"
BPP: April 8: "Product should arrive in a few days"
Received Product: April 11

On the other hand, I've also had instant replies and great customer service replacing a broken LBA-10. It's hit and miss I guess.

yea he was a great guy on the one e-mail, im just used to me answering ?'s in like 2 hrs, but ya a one man operation is a little tough, o yea and cmc i guess i got lucky cause he had a couple i just hope he gets back to me about it so i can pay

[JOEX]

Originally Posted by azjc

He works out of his house so sometimes it can be slow but usually it will be good, he ships out of a Post Office store close to my house at least when I tried to mapquest the address of the place and drove by that is what I found

Stalker...

[lincpimp]

Originally Posted by JOEX

Stalker...

My thoughts exactly...

he had the address on his site and I was bored 1 day and thought I wonder what the business front looks like ..... so I checked it out

he just got back to me, he also sent an email out saying they apoligize for the slow responses, got me a 5i and lba for 75 shipped!