Quote:
Originally Posted by NovakTwo
A couple pf comments:
We maintain the Shopatron store for the benefit of our national network of SAT dealers. Novak only fulfills the orders if--after a couple of days---no dealer in the network accepts the order for shipping. I have forwarded all of your comments to the folks at Novak in charge of the departments related to your comments.
I will check later today on the problem with your SAT order. Even if items are available at the factory, they may not yet be delivered to our finished product inventory that day--especially new items with high demand.
We do not examine or service items that are returned for repair. We replace everything with remanufactured items with a new 120 day warranty. These items are returned and include all items offered with original purchase; fans, cap modules etc. We charge for NW price replacement according to our replacement options guide. For items still under warranty, there is no charge
As to the 4.5 system speed run advice---that was added in conjunction with the release of the conversion kits (and refers to use with the kits), not with the earlier release. However, we can replace the system that you returned with any other value HV motor that you select---5.5, 6.5 or 7.5. Just email cs@teamnovak.com and PM me so I can follow up.
Your HV esc will be replaced with a newly programmable version (with external 4 cell Smart Stop module.) I apologize for any delays, but we do not contact customers when we receive items for service because our turn-around time is generally quite fast. |
I neglected to mention in my previous post (but did let the non-warranty people know in my letter) that after talking with
charlie@teamnovak.com he recommended that I send in both the ESC and motor as he could not diagnoss which was broken without testing them. When I called customer service before sending out the system they told me they would replace whichever item (motor/esc) was broken, thus I do not know if it is the motor or the ESC that will be replaced (hopefully not both due to the cost issue).
I suppose I was a little harsh this morning, I have been having a stressful week that the motor mount not yet being shipped pushed me over the edge, and Iwas hoping to get the stuff back this week so I wouldn't miss another race (I realize that I was being optomistic in that hope).
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