Replacement Warranty for Quark?

[mohanjude]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

I too sent a Quark Monster 125b to the address in Korea by tracked mail and have tracking confirmation that Item was delivered. Inspite of a letter inside the package asking them to contact me via email to confirm receipt I have heard nothing. I have phoned them several times and I am getting nowhere.

Anybody in RCM know how I can get this resolved as the Quark Monster ESC are comparatively expensive and I have 3 which I am going to be reluctant using if customer service is going to be a problem.

[Kajman]

Well, I have the same experience, the worst is I lost my postage documents already. I sent my fried Quark SSB Mk03 to them, they claim they didn't get it and I am left with empty hands and wallet...

[killajb]

Good luck getting a response from Quark. I have sent numerous emails since I shipped out my burned esc back in June, to no avail. Might be better to keep what you have left until you hear that someone else has received contact with them.

[zeropointbug]

They've gone to hell in a hand basket...

[lutach]

Why don't you guys contact Hacker. I thought Hacker and Quark had a partnership thing going.

[Kajman]

Hacker does their bussines well, I don't think they would do anything not for their client. Other way is, that Quark said they will replace ESC, but they didn't get it.... Although they did.

[tc3_racer_001]

that just sucks, btw, have you noticed the number of MMM's failing has significantly reduced ( one every few days compared to one every few hrs when they first were shipped)

i think they have fixed the problem so i dont think there is much need for poor service any more!! (i.e. quark)

[mohanjude]

After my Quark Monster died on me - I had to replace it with another ESC. So I finally decided to open 1 of 3 brand new MMM boxes that have been sitting on the shelf. I thought things can't get any worse.... it has been over 2 weeks and the MMM is not playing up. I am running it with a Sport BEC with a Neu 1515 1Y on 6S. OK I realise that the 1Y is more a 4S motor but I have geared the truck to a sensible ratio and the truck is running fine. It is a full ally truck so it weighs a bit but MMM fan does not even come on as I am running the truck on tarmac.

I am going to keep my fingers crossed as I don't want to send another ESC off for repair. One positive thing is that since the new MMM have now got the bullets on the esc itself changing a MMM to another MMM is a snap - just swap the 5 bullet wires and you are off. With other ESC's I have the BEC / Lisaver etc hard wired to the Power input you have to rewire the input leads / connectors. Also having to take off the bullets on the motor end before shipping the esc is a pain as I don't want to keep buying new bullets every time I change the ESC.

[mohanjude]

I am posting this message so that other forum members may benefit and it is only fair that I thank JoeJoe at Sky & Technology for sending a replacement ESC free of charge.

I heard nothing for a period of time and at the end of last week I received a single email form JoeJoe giving me Fedex tracking details. Today I received a Brand new ESC from Korea.

This has restored my faith in the company. However I also wish to add that I contacted a lot of people to find out what the situation was with Sky & Technology and maybe that may have helped to get things moving along.

Mohan

[BrianG]

Care to share the final details? Like what the correct address, telephone #, and any special person to ask for?

[mohanjude]

Originally Posted by BrianG

Care to share the final details? Like what the correct address, telephone #, and any special person to ask for?

Brian,

I used the address that was published in the forum before. However I believe due to my perseverance I got the product back. I had no response for many days but I contacted Sky & Technology almost every day, rang a couple of dealers and asked them if after sales service was a problem etc..

Here is the address I sent the ESC to and the phone number I rang on a daily basis and kept asking to speak to JoeJoe


Sky & Technology

135-2 Hyosung Stonybrook #214
Seokgwan-dong, Seongbuk-gu
Seoul, Korea

+82- 2-962 -5051

i sent joejoe an email and got no reply... should i keep trying?

[Kajman]

yeah, the said they didn't get my package, that's it :( And my dealer is against me, he doesn't want to have anything common with Sky & whatever...

[phatmonk]

So this is good news I sent my replacment non working/new 125B Quark monster pro to Linkpimp some months ago to have him check it out and he sent it in with a couple of his failed esc but never heard back from Quark.My original 125b monster pro literaly caught on fire and Quark sent me a repacement that was defective and didnt work at all.I will keep my fingers crossed

[BL-Power]

Originally Posted by abiye

i sent joejoe an email and got no reply... should i keep trying?

I've also sent him 2 emails and got no reply. Their homepage is also not working. If i'll get no reply within a week, i'll never buy a Quark controller again.