Mamba monster will not update settings

[Pdelcast]

Originally Posted by LightningTC

What do I have to do to get castle on the phone when I call them all I get is a recorded message. I have sent emails in the past but never got a response from a human being just a automated reponse telling you to call them on the phone. WHich all I get is a recording. I have emailed other companies and always got a response. DO they just like to take peoples money and run and hide?
How can I send back this Mamba monster if I don't know where it send it. On the website they talk about sending a check or money order with it..@#%@ that this mamba monster was brand new and it didnt work why should I pay them to fix something they shipped not working!!!!!!!!!!!!!!!

First of all, when you call, if you go to "Tech Support," you will get in queue and talk to a real person. We have 3 people full time answering the tech support line. They can answer questions about warranty.

Next, send back your Mamba Monster, but don't worry about a check or money order. Instructions for sending your Mamba Monster back are here: http://www.castlecreations.com/support.html

Just fill out the form, and send it in. You don't have to worry about a receipt, as there are no Mamba Monsters that are out of warranty, and all V1 and V2 Monsters are eligible for free upgrade to V3.