TeamNovak's Lifetime Legacy Trade-In Program

[NovakTwo]

Originally Posted by lincpimp

I have a cooked XBR, it was a warranty replacement for a old ss unit, and it cooked withing 10mins... I gave up, as i do not have a receipt, and not really wanting to dish out any more dollars... And looking at the link the XBR is not even listed in this program...

Any ideas?

Since we no longer make the XBRs, you cannot replace your XBR for another XBR. This new program allows you to exchange your XBR for any other esc in the S2 Group for the exchange price in the exchange column (on the same line as the current esc you select.) .

You can also upgrade your XBR for any current esc listed for the price in the orange header upgrade column (on the same line as the esc you select.)

Example: Exchange your XBR for a Havoc 3S....54.00
Example: Upgrade your XBR to a Havoc Pro......85.00

[lincpimp]

Originally Posted by NovakTwo

Since we no longer make the XBRs, you cannot replace your XBR for another XBR. This new program allows you to exchange your XBR for any other esc in the S2 Group for the exchange price in the exchange column (on the same line as the current esc you select.) .

You can also upgrade your XBR for any current esc listed for the price in the orange header upgrade column (on the same line as the esc you select.)

Example: Exchange your XBR for a Havoc 3S....54.00
Example: Upgrade your XBR to a Havoc Pro......85.00

Ok, will go with the Havoc 3s then. What paperwork is required?

[NovakTwo]

Originally Posted by lincpimp

Ok, will go with the Havoc 3s then. What paperwork is required?

Oops! We should have added a link to our Non-Warranty service form to the motor and esc pages. However, you can access the PDF return form from the NW section of our CS policies page:

Novak Customer Service Information

[NovakTwo]

Arctic, Ruthie from CS emailed me about a transaction that was probably yours. I sent CS a link to this thread and I see that you have removed both your comments and my responses.

The only way we can work to make this program more effective is by reviewing customers' feed-back.