TeamNovak's Lifetime Legacy Trade-In Program

[Semi Pro]

Originally Posted by NovakTwo

Here are the links to our new, exclusive Trade-In Program and CS information. Comments? Suggestions?:

Motor Trade-In Program

Speed Control Trade-In Program

Updated Customer Service Information

Link to Service Form http://www.teamnovak.com/cs/cs_forms...20_4-15-10.zip

We have added an exclusive TeamNovak Trade-In option:

TeamNovak's new Legacy Lifetime Trade-In Program. You can now return any esc or BL motor we have ever sold and upgrade to any currently manufactured product: esc for esc, motor for motor.

how about a warrenty like castle creations, warrenty costs are one of the biggest reasons i havent bought a novak product in the last 2 years

so to upgrade from my HV4400 to a new HV balistic motor would cost $70 plus shipping, even though you can buy the balistic motor for $99 shipped new, i dont mean to sound like a jerk but thats not a good deal

[NovakTwo]

Originally Posted by Semi Pro

how about a warrenty like castle creations

This (above) is our non-warranty Trade-In program ; we also have a complete warranty program.

Customer Service Information

[Semi Pro]

Originally Posted by NovakTwo

This (above) is our non-warranty Trade-In program ; we also have a complete warranty program.

i know i had to use it 4-5 times, 120 days is not enough time, thats what I'm getting at.


Ok I'm just going to say it.

In my experience i have never had a brushless Novak product last a year is that why you guys will not match castles warranty?

I personally spent more on out of warranty service than i spent on initial purchases and thats why i switched to castle and tekin.

i would love to put a HV ballistic motor in my slash 4x4 but Novak's warranty and non warranty replacement cost are the issue.

(to be fair i have afew brushed Novak esc's that are over 10 years old that have never been a problem and i still use them onroad)

here is an example-

castle creations sidewinder is $78 new on amain, its $35 for a non warranty repair at castle

Novak's Havoc 3S is $99 at amain and non warranty repair is $50.

so to the every day joe its going to cost more to replace a havoc and we are going to have to pay for that repair 245 days sooner than if we had went with the sidewinder.

thats my point

[ta_man]

Originally Posted by Semi Pro

castle creations sidewinder is $78 new on amain, its $35 for a non warranty repair at castle

Novak's Havoc 3S is $99 at amain and non warranty repair is $50.

Don't you have to add another $13.65 to the Novak price for return shipping & handling: http://www.teamnovak.com/cs/shipping/index.html

[Semi Pro]

Originally Posted by ta_man

Don't you have to add another $13.65 to the Novak price for return shipping & handling: http://www.teamnovak.com/cs/shipping/index.html

thats a good point

castle and tekin also pay for return shipping

Novaktwo

i am only refering to the items that are under manufactures defects, stop skipping around the issues.

[NovakTwo]

Originally Posted by Semi Pro

thats a good point

castle and tekin also pay for return shipping

Novaktwo

i am only refering to the items that are under manufactures defects, stop skipping around the issues.

Most damaged items returned for warranty replacement were not damaged by factory-caused defects; factory defects will generally show up within the first few hours of use.

If a customer has successfully used an item for 6-8-10 months, the possibility of a factory defect showing up is negligible. This is why I addressed your comment about "245 days" because 12 month warranties are pretty useless for this reason.

What issue am I avoiding?

[NovakTwo]

Originally Posted by Semi Pro

i know i had to use it 4-5 times, 120 days is not enough time, thats what I'm getting at.


Ok I'm just going to say it.

In my experience i have never had a brushless Novak product last a year is that why you guys will not match castles warranty?

I personally spent more on out of warranty service than i spent on initial purchases and thats why i switched to castle and tekin.

i would love to put a HV ballistic motor in my slash 4x4 but Novak's warranty and non warranty replacement cost are the issue.

(to be fair i have afew brushed Novak esc's that are over 10 years old that have never been a problem and i still use them onroad)

here is an example-

castle creations sidewinder is $78 new on amain, its $35 for a non warranty repair at castle

Novak's Havoc 3S is $99 at amain and non warranty repair is $50.

so to the every day joe its going to cost more to replace a havoc and we are going to have to pay for that repair 245 days sooner than if we had went with the sidewinder.

thats my point

AFAIK, all R/C electronic mfgs offer the same actual warranty. We all cover factory-caused defects in materials or workmanship; no one (that I know of) covers damage caused by misuse or improper installation, moisture etc.

So warranties are not about time---120 days, 365 days. Free replacement is always determined by the cause of the damage. Damage caused by defects over which the factory has control are the only defects covered by warranty.

The "time" aspect of various warranties refers to the months during which an item will be considered for free warranty replacement. Many customers do not understand how manufacturers' warranties work and what they cover.

We do evaluate all items returned under warranty, and only offer free replacements for factory-caused defects; possibly, other companies do not review returns or enforce their warr provisions.

[NovakTwo]

Originally Posted by Semi Pro

how about a warrenty like castle creations, warrenty costs are one of the biggest reasons i havent bought a novak product in the last 2 years

so to upgrade from my HV4400 to a new HV balistic motor would cost $70 plus shipping, even though you can buy the balistic motor for $99 shipped new, i dont mean to sound like a jerk but thats not a good deal

We have not yet shipped our new Ballistic 550 (HV) motors. The street price for this new motor will be 120.00. So, we have not opened exchanges or upgrades to this motor--nor have we established an upgrade price.

Returning your discontinued HV 4400 and upgrading to a HV4.5 2S/SC motor would be 70.00---almost a 30% discount from the HV4.5 "street price".

Returning your discontinued HV 4400 and upgrading to a Ballistic 540 motor would be 70.00---more than a 20% discount from the Ballistic "street price".

Why do you believe we should charge a lot less for upgrading to current products?