Quote:
Originally Posted by BIG-block
I don't own amy MGM ESCs but would love to try some in the future although that comment doesn't sit well with me. "Doing all they can from a foreign location perspective". Castle is in US and I am in Australia. Never had an issue dealing with them. Something was faulty and within 12mth warranty period they would sent me out a replacment free of charge as soon as they receive the faulty item. If MGM aren't doing that then I doubt that they are doing all they can. I know that those are their words Jerry so not having a go at anything you said. Just pointing out that they might not be doing all they can.
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Believe me I do understand. This is why I have plans to go out there and sit down for lunch with Maritn and chat about this. Still you have to see things from their side as well. They are not in the volume business like CC with shelves full of a line of ESC's just sitting there for warranty replacement. They are more of a specialty buisness and fabricate a lot of custom controller designs for specific customer needs. So when a warranty issue appears on their door step they take it into the troubleshooting lab and check it out thuroughly and try to determine why it failed and what was at fault. If it was a design, software, or hardware fault, then a warranty repair is performed on that unit and it is sent back to the owner free of charge. If it is a personal error on the part of the owner a communication is sent to resolve the matter of payment for repair & shipment before it is done. Once payment is received the repaired ESC is sent back to the owner. They are protecting their investments just like any company would. Yes it is a bit more complicated than what CC does, because the circumstances are different. CC has a whole inventory of warranty ESC's standing by and in order to save time they wave troubleshooting in order to keep things moving more smoothly, because they are dealing with a high number of electronics in comparison. They give things a general look over and make a professional judgement call one way or the other and deal with the situation at hand.
I do not defend MGM in any way. I am just stating the obvious with the information I have been provided. I hope this makes more sense to you now. The fears you have are the same across the board for all of us, but what can anyone expect them to do? I will share my experience with everyone in here once I get to have my visit with the MGM owners.
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