Question about castle warranty

[CerberusVI]

I just looked at my invoice from castle and it says 6/29/2012. No I didn't pay before because I was still under my 1 year warranty. I bought it brand new from a main on 7/30/2011.

It may seem like its been a long time but I haven't even had much run time on any of my rigs due to work and lovely western Washington weather. I have maybe 6-9 5s runs and 3-5 6s runs, That's guesstimating high also

[Thomas Porfert]

The warranty is good for 1-year from the original date of purchase. So if we replaced it under warranty in 2012, but was purchased in July of 2011 then it would be out of warranty. If you paid the $70 non-warranty replacement you would get a new ESC and new one-year warranty; or you can upgrade to the Mamba Monster 2 for $105.

Thomas Porfert
Tech Support
Castle Creations

[CerberusVI]

Well it looks like I'm out of luck and on my own with this one...maybe its time I try a hobby wing or hk 150a esc in my rigs

[nastety92]

Originally Posted by CerberusVI

Well it looks like I'm out of luck and on my own with this one...maybe its time I try a hobby wing or hk 150a esc in my rigs

I wonder if someone from HW or HK would reply to one of your threads if you had a problem?? Castle isn't doing anything wrong here, rules are rules.

Nick

[CerberusVI]

I understand hw and hk have poor support, but I would rather have issues with $80-$90 esc's and barely use them , not buy something brand new for $164 and have nothing but issues.

Ever sense I switched over to electric from nitro 3 years ago I've been on the castle bandwagon. I've had awesome customer support from, but I have also had poor and once down right rude customer support ranging from email, forums and phone calls. Every rig I own; sc, 2 mts, truggy, buggy, mini truggy and mini buggy all have castle electronics.

[Pdelcast]

Hey cerberus,

Have you tried updating to the newest software rev? The 1.24 works better with some setups, the new software works better with some setups.

Also, poor starting can be due to bad solder joints, short in the motors, etc. Might be a problem other than the ESC. Have you tried a different motor to see if the issue is the ESC?

Thanx!

Patrick