Do Not Open Your Cases Anymore

Well as you know I had a v3 failure that was probably my fault for pushing it to its limits...I have been in contact with Morgan over at Castle and got this reply in a email from her

"Yes, it is being replaced and will be shipped in the next two weeks. We
are making sure to just let everyone know that if the case is opened
then it will a void of warranty for all future products. This is just a
precaution I am advising all customers as we have seen a few V3's come
back with cases that have been opened and it has cause damage to the
controller. Please let me know if you have any other questions."

[skellyo]

Hmm, at what point is Castle actually going to fix the fan wire issue so customers won't feel the need to open the case and check them? Or how about the bullet to heatsink spacing issue?

Originally Posted by skellyo

Hmm, at what point is Castle actually going to fix the fan wire issue so customers won't feel the need to open the case and check them? Or how about the bullet to heatsink spacing issue?

that was the exact reason I open the case...the wires looked so smashed I figured I could fix that and not have to send it back

seems like they could have used some sort of small grommet in this area

[RBMike]

That is TOTAL BS if Castle is going to void your warranty for fixing their DEFECTIVE mechanical design. Those fan wires will ALWAYS get cut the way they are routing them. Some are even cut "out of the box" (one of my V3 came with the fan wires already damaged). If this statment turns out to be a real Castle policy I will be done with them. While I'm on my rant, CASTLE are you going to void my warranty when that case pops open by by itself (happened on one of my unopened V2's). How about using that new invention to hold the case togeather, it's called a screw.

[Semi Pro]

Originally Posted by bustitup

that was the exact reason I open the case...the wires looked so smashed I figured I could fix that and not have to send it back

seems like they could have used some sort of small grommet in this area

i put an extra layer of heat shrink over the fan wires, its an easy fix that castle could do before shipping them out

[jhautz]

I agree. if thats true then thats BS. I dont care how muh better the case is, the fan will still eventually fail and when it needs to be replaced we have tosend it to castle? If thats the case then ultrasonically seal the case shut and be done with it. I dnont know how they could prove you opened the case anyway. Only if you mod something inside.

[emaxxnitro]

Yes, but we are processing all Monster repairs separate. Your Mamba Max
will be replaced, and should ship by next week. You will receive an
email when it goes. Concerning the Monster, the unit is being replaced.
It will be covered under warranty, and should be able to ship in the
next two weeks. However, under all normal circumstances opening the case
on this product voids warranty, and is possibly the reason there was
damage to the internal structure. Please do not open the case with any
additional units or it will void the warranty. If you have any issues
with the controller please contact us.
i got this from castle today also... i guess they are tired of looking at are trashy. ugly. nastly... solutions to there own errors? this baffles me. ok so i will not touch the case, but what if it comes open during a run? will my warranty be void like those stickers on game consoles that say void when you peal them off? this is rc! this stuff gets beat around pretty hard! just think of riding in a 1/1 rollercoaster that goes 560mph! thats about scale speed of a 1/8 rc at 70mph! this stuff is not sitting on a shelf!

[JesseV]

As I said on the "first opinions"-thread: My case opened when I landed a small jump, on wheels.

Then I made sure it wont open anymore, so I glued it.

Now, do I still have warranty? :|

[JThiessen]

Ok guys....calm down. There is a good reason for what they are doing. I've been wondering all along how they were going to react when "modded" modules started showing up for warranty claims.
Most of the active members on this site have the knowledge and expertice to actually repair and improve upon what they sent out. You really have to remember that you are the minority. Most, maybe 99%, of people out there do well just writing a check. Anything beyond that is a challenge. If I were to make a product that had a defect, I would want to fix it myself. If some joe shmo gets on the internet, and happens to read somewhere about a "solution" to a potential problem and opens up his case and frays a wire, then proceeds to fry his product, how do I know that my product is to blame. That part may have been just fine if Mr shmo had left well enough alone.
Yes, they should have posted warnings that you proceed at your own risk in the threads on the mods, but I'd guess they assumed that the people doing so knew this ahead of time. You would likely know this by reading the warranty information they provide.

JesseV: You could send it back for coverage on the case.

[Pdelcast]

WHOA - Guys --

What we are trying to prevent is the fact that people are jamming screwdrivers into the slots on the case and breaking parts off the circuit boards, and ripping wires off circuit boards trying to "fix" issues that don't even exist. 80% of the V3 failures we have seen here at Castle on the V3s have been people who are freaked out about WHAT THEY HAVE READ HERE and have decided to implement a "fix" (for something which isn't a problem) and ended up damaging the boards.

If you are careful and open the case correctly, we don't have a problem with it. But we are reserving the right to DENY fixing under warranty if you are careless and damage the board by jamming a screwdriver into the case slots and destroy parts.

AGAIN, and I have said this like FIVE TIMES already -- there is no problem with the bullets and the heat sink. THERE IS NO PROBLEM WITH THE BULLETS and the HEAT SINK. DO I NEED TO SAY IT AGAIN???

AND so far we haven't seen any problem with the fan and wires on the new case either -- not a SINGLE case of wires even rubbing in the new cases-- but we have had 8 people destroy Monsters trying to "fix" the fan wire "problem" because of what they have read here in this forum.

SO -- don't open your case just 'cause you want to. You might break something.

[brushlessboy16]

Originally Posted by Pdelcast

WHOA - Guys --

What we are trying to prevent is the fact that people are jamming screwdrivers into the slots on the case and breaking parts off the circuit boards, and ripping wires off circuit boards trying to "fix" issues that don't even exist. 80% of the V3 failures we have seen here at Castle on the V3s have been people who are freaked out about WHAT THEY HAVE READ HERE and have decided to implement a "fix" (for something which isn't a problem) and ended up damaging the boards.

If you are careful and open the case correctly, we don't have a problem with it. But we are reserving the right to DENY fixing under warranty if you are careless and damage the board by jamming a screwdriver into the case slots and destroy parts.

AGAIN, and I have said this like FIVE TIMES already -- there is no problem with the bullets and the heat sink. THERE IS NO PROBLEM WITH THE BULLETS and the HEAT SINK. DO I NEED TO SAY IT AGAIN???

AND there is no problem with the fan and wires on the new case either -- not a SINGLE case of wires even rubbing in the new cases-- but we have had 8 people destroy Monsters trying to "fix" the fan wire problem....

Thank you for the clarification.


Patrick has spoken.

[Pdelcast]

Originally Posted by skellyo

Hmm, at what point is Castle actually going to fix the fan wire issue so customers won't feel the need to open the case and check them? Or how about the bullet to heatsink spacing issue?

This is exactly the point. There isn't a bullet-to-heatsink spacing issue, and there isn't a fan wire issue on the V3.

So don't risk breaking your MMM V3 by trying to "fix" a non-existent issue.

[emaxxnitro]

so can i still put window screen over the fan slots so grass will not get in there? this can cause the fan to stall and thermal the esc

[BrianG]

BTW: I don't think speed scales like the size does. From what I gather from this page, the formula for finding scale speed is:

1:1 speed = SQRT(scale) X scale_model_speed

So, if your 8th scale RC does 60mph, that scales up to SQRT(8) X 60 = 169.2mph.
Similarly, if your 10th scale RC does 90mph, that scales up to 284mph.

If someone can verify this, I can add this to the speed calc.

[emaxxnitro]

i just did 70x8. not really acurate but it gets the point by.