TeamNovak's Lifetime Legacy Trade-In Program

[NovakTwo]

This program is not for returning items that are still functioning---although customers still do; it works best when you return several items at a time for replacement or upgrade. Functioning items can be easily sold.

Many customers, who use our NW service programs, had requested the option of exchanging (or upgrading) to a completely different item, we decided to formally incorporate the option. We will be eliminating the service charge on any transactions that include at least one upgrade item---this should make the prices more reasonable.

Programs this complex are a challenge to design and manage for a small company, such as us. The only reason we can make all of these options available is because we manufacture all of our products here in Irvine. If we had to depend on imports from China, we could not support such a program---too many potential delays.

When we design a service program, such as this new one, we must be concerned about complaints from our hobby dealers---we want to offer NW service options attractive to our customers, but not offer upgrades so cheaply that we are competing with our dealers. So it's a fine line. We get that customers want a "good deal"---and this deal isn't considered good enough.

We really can't please everybody. There are far too many stakeholders in whatever decisions we make for that. Including an upgrade path for all legacy escs and BL motors we have ever sold, seems like a fantastic offer to me---as well as an option no other R/C company supports. Everyone who purchases a Novak product knows that they can always return it for something newer.

I can't debate any old service transactions unless you wish to PM me your invoice numbers so that I can have CS pull the paperwork for my examination---which I will gladly do for anyone who believes that a given repair was not handled correctly. We have been evaluating customer returns for decades so we have a pretty good idea about what damages electronics.